Placing an Order with Us

Placing an order with us is fast and easy. First, select the items you'd like to purchase then add the items to your shopping cart. When you're ready to check out, just follow the instructions onscreen to complete your order. There's no need to create an account before you begin shopping. We accept all orders online and cannot accept orders by phone, fax or e-mail. Most orders ship within two (2) business days, although sometimes-unexpected delays caused by a manufacturer can result in a delay in shipping.

Once you've selected the item you'd like to purchase, you'll need to add the item to your shopping cart. Simply enter the quantity and click the “Add to Cart” button and you'll be taken to your shopping cart, where you can checkout. To complete your order, click the “Checkout” button located next to the “Continue Shopping” button. For your added convenience, a summary of the items contained in your shopping cart is displayed at the top of every web page. Clicking on the “Checkout” icon at the top of the page will take you to back to your shopping cart.

Signing In

Unlike other websites, we do not require customers to create a customer profile and login in order to make a purchase. Instead, it provides customers the option to help speed up the order checkout process. By logging in and entering your user name and password, customers are able to expedite their checkout process since billing and shipping address information is automatically populated into the checkout order forms.

Proceeding to Checkout

You may proceed to checkout and complete your order at any time. First, click on the “View Cart” link at the top of the screen and make sure your shopping cart contains everything you'd like to order. Then, click the “Checkout” button. This will start the checkout process where you'll enter your shipping and billing information.

Entering a Billing Address

During the checkout process, we'll ask for your billing information. Your billing address must match the address on your credit card statement. If you enter an address that does not match your credit card statement address, the system will not process your order and an error message will be displayed. If you would like to have your order shipped to the same address as your credit card address, simply check the "Same as Billing" checkbox above the shipping address information fields.

Enter a Shipping Address

During the checkout process, we will ask where you would like to ship your order. If you logged in as a returning customer, the system will automatically pre-populate your shipping information based on what is contained in your account profile. If you'd like to ship your order to another address, please enter the new shipping address information. Please note that we are unable to ship to PO boxes. Many post offices will not accept large parcels and will return such packages to the sender; a process that can take several weeks.

Selecting a Shipping Method

Currently, we only offers UPS Ground Service as a shipping method. UPS Ground Service orders are shipped from our warehouse or the manufacturer's warehouse within 2 business days or less. Customers can expect their orders to be delivered within 3-7 business days (depending on where they live.) To track your order, click on the “Track Order” link on the top navigation bar. Due to manufacturer restrictions, we are not able to ship orders outside of the continental U.S.

Providing a Method of Payment

Once you have selected your shipping method, we'll ask for your credit card information. We accept American Express, Discover, MasterCard and Visa credit/debit cards. Please enter your card number without any spaces or dashes. Please also enter the three or four-digit security code printed on either the front or back of your credit card. Please note that since we ship orders within 2 business days, your card will be charged at the time your order is placed. Once you have clicked the "Submit Order" button, please allow a few moments for the system to validate your credit card and process your order. Clicking the "Submit Order" button more than once or before the system has had time to process your order may cause an error during processing. Please note that your card will be charged upon submission of your order. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax

We charge sales tax for packages shipped to recipients in the state of Georgia.

Due to the Internet Tax Freedom Act, companies selling over the internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including internet retailers and catalog companies) are generally required to collect taxes in states where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes. The Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on internet transactions and on internet access. Despite the name of the act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the internet.

Having Trouble Placing an Order?

Your business is important to us. If you are receiving an error message or having other difficulties completing an order with us, please read through the suggestions below:

• Submitting a successful order