Product Return Policy
Return and Exchange Policy
If you need to return an item because it was damaged during shipping or because of a mistake made by the manufacturer or The LiteSource - Ott Lite Bulbs and Lamps , please contact us and we will assist you — in these cases no restocking fees will apply and we will cover the return shipping expense. Go to The LiteSource - Ott Lite Bulbs and Lamps for Live Online Support or send us an email at customerservice@acroboo.com and we will reply to you in one business day or less.
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. If needed, we have a fully staffed team of experts who can walk you step-by-step through this process.
We accept all returns that meet the following conditions:
- 15-Day return period. Please be sure that your return merchandise reaches The LiteSource - Ott Lite Bulbs and Lamps within 15 days from the date your merchandise was delivered to you (as shown on the delivery company's tracking system).
- Original packaging in good condition. Please include all original packaging in good condition (free from scratches, blemishes, tears, dents, and markings — including writing of any kind) with your return.
- Unused condition. The LiteSource - Ott Lite Bulbs and Lamps is unable to accept returned items that have been used or damaged in any way.
Restocking fees
A minimum restocking fee of 20 percent ($10 minimum) applies to all returned orders (except for orders that contained damaged items and or incorrect items were shipped).
Why does The LiteSource - Ott Lite Bulbs and Lamps charge restocking fees on returned merchandise?
Returned products must be inspected and possibly returned to the manufacturer. In doing so, we face the cost of inspecting the item to determine the disposition as well as the costs incurred with returning the item to the manufacturer and a restocking fee charged to us by the manufacturer.
