Change or Cancel Order

Order Cancellation Policy

The LiteSource - Ott Lite Bulbs and Lamps has invested heavily in new technology to process and fulfill orders in the shortest amount of time possible. Orders placed through our website are literally transmitted to the warehouse for processing within just a few seconds. As such, orders cannot be cancelled without incurring a cancellation fee once they have been submitted. A cancellation fee of 20% ($10.00 minimum) is charged to cover the labor costs to locate the order, remove the order from production, unpack the order, inspect the items, restock the items ordered back into inventory, update our inventory systems and reconfigure or discard shipping containers and packing materials. The LiteSource - Ott Lite Bulbs and Lamps does not profit from the cancellation fee and the fee is only charged to cover warehouse labor and administrative costs.

Combining Orders / Change Items on Order

Unfortunately, orders cannot be combined nor can items be deleted or added to an existing order. The The LiteSource - Ott Lite Bulbs and Lamps system processes orders in real-time. This means two orders placed from the same customer seconds apart are transmitted in real-time as two separate and distinct orders. We cannot add additional products into an existing order because The LiteSource - Ott Lite Bulbs and Lamps does not store credit card data online for security purposes.